Karen Lewellen via talk
2018-10-09 20:19:20 UTC
Hi Mike and everyone.
Below is the explanation from dreamhost regarding my dh key exchange
situation.
A bit of background.
Dreamhost has a special program allowing International Nonprofit
organizations who can demonstrate tax exempt status to have a hosting
account with their service.
My employee got such an account years back, they have offices both in new
York and Toronto. I have asked Brian to share the documentation dreamhost
provided its nonprofit organization members in this program of their so
called business decision.
I pointed out that many in the nonprofit sector are using less than hot
off the shelf tools to manage their internet efforts, with this business
decision creating a risk for more than myself. Further, I pointed out
that I am at the moment, physically incapable of making changes having
not been able to work fully since the end of June.
I share his first post, I have not gotten an answer yet to my reply.
I dare say the simple solution would be, if they exists, an easy way to
manage it, finding another company all together.
At the same time though I would welcome educating other dreamhost
customers, say via there twitter presence, if they have one.
Thoughts on their explanation?
Karen
<dreamhost e-mail begins below this line:>
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Below is the explanation from dreamhost regarding my dh key exchange
situation.
A bit of background.
Dreamhost has a special program allowing International Nonprofit
organizations who can demonstrate tax exempt status to have a hosting
account with their service.
My employee got such an account years back, they have offices both in new
York and Toronto. I have asked Brian to share the documentation dreamhost
provided its nonprofit organization members in this program of their so
called business decision.
I pointed out that many in the nonprofit sector are using less than hot
off the shelf tools to manage their internet efforts, with this business
decision creating a risk for more than myself. Further, I pointed out
that I am at the moment, physically incapable of making changes having
not been able to work fully since the end of June.
I share his first post, I have not gotten an answer yet to my reply.
I dare say the simple solution would be, if they exists, an easy way to
manage it, finding another company all together.
At the same time though I would welcome educating other dreamhost
customers, say via there twitter presence, if they have one.
Thoughts on their explanation?
Karen
<dreamhost e-mail begins below this line:>
Hello,
"I don't see that there should be any trouble connecting todreamhost.com..."
Simply connecting to dreamhost.com is not a valid test, as there are no
customers ever hosted on our main web site. That server is reserved for
internal use only. It has only internal use logins on it. Encryption is
maintained via a separate system.
"However there is a problem with Eugene.dreamhost.com Since
dreamhost.com still should allow my ssh client to connect, the question
is if my account can be placed on a server that will
allow such a connection."
Again, we are not hosting customers on any servers that support the
method of encryption you're looking for. I wish we could, but we have
made a business decision not to support that type of connection style for
customer logins. We will be updating dreamhost.com shortly.
"You were going to move our account in any case, at least I have
e-mails saying that was going to
happen."
That will simply be a move of email, to a different email server. This
is unrelated to where your web service lives.
Sorry I can't be of more help here.
Thanks!
Brian H
--
To continue this support case, just reply to this email.
Check our Knowledge Base tips and how-tos! https://help.dreamhost.com/
https://www.dreamhost.com/blog/
------------------------------------------------------------------------
Are you happy with this response to your support inquiry?
YES https://www.dreamhost.com/survey.cgi?h=y&n=154364736&m=4145361
NO https://www.dreamhost.com/survey.cgi?h=n&n=154364736&m=4145361
------------------------------------------------------------------------
---Simply connecting to dreamhost.com is not a valid test, as there are no
customers ever hosted on our main web site. That server is reserved for
internal use only. It has only internal use logins on it. Encryption is
maintained via a separate system.
"However there is a problem with Eugene.dreamhost.com Since
dreamhost.com still should allow my ssh client to connect, the question
is if my account can be placed on a server that will
allow such a connection."
Again, we are not hosting customers on any servers that support the
method of encryption you're looking for. I wish we could, but we have
made a business decision not to support that type of connection style for
customer logins. We will be updating dreamhost.com shortly.
"You were going to move our account in any case, at least I have
e-mails saying that was going to
happen."
That will simply be a move of email, to a different email server. This
is unrelated to where your web service lives.
Sorry I can't be of more help here.
Thanks!
Brian H
--
To continue this support case, just reply to this email.
Check our Knowledge Base tips and how-tos! https://help.dreamhost.com/
https://www.dreamhost.com/blog/
------------------------------------------------------------------------
Are you happy with this response to your support inquiry?
YES https://www.dreamhost.com/survey.cgi?h=y&n=154364736&m=4145361
NO https://www.dreamhost.com/survey.cgi?h=n&n=154364736&m=4145361
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